Use feedback to improve customer success and drive brand advocacy.
The net promoter score (NPS) is a crucial metric for you to identify levels of customer satisfaction. More importantly, you can learn from the customers who are not happy.
This ebook is the perfect guide that walks you through how to gather customer feedback, how to measure your score, and what your next steps are for turning your NPS results into strategic initiatives that drive revenue for your business.
Understand your NPS and take the right action on customer feedback.