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Free Ebook

Transform Your Customer Experience to Earn Promoters

Use feedback to improve customer success and drive brand advocacy.

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What You'll Learn

  • The definition of net promoter score (NPS) and how it works.
  • How to conduct NPS surveys and calculate your score. 
  • NPS survey structures and best practices. 
  • Three steps for using NPS results to improve your customer experience.

More About This Ebook

The net promoter score (NPS) is a crucial metric for you to identify levels of customer satisfaction. More importantly, you can learn from the customers who are not happy. 

This ebook is the perfect guide that walks you through how to gather customer feedback, how to measure your score, and what your next steps are for turning your NPS results into strategic initiatives that drive revenue for your business.

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